Service Policies

Booking a Wellness or Nutrition Service: In order to schedule a service, it must be done through our system, MindBody. When attempting to schedule your appointment you will see the availabilities of our wellness practitioners. Our scheduling window is 24 hours, therefore we are unable to make same day appointments online. To schedule an appointment for the following calendar day, it must be made at least 24 hours in advance, should the time still be available. After your wellness service request is submitted, you will soon will be notified via email with a confirmed approval or denial. 

WELLNESS SERVICES

Wellness Services Safety Measures: Masks must be worn by both parties, sanitizer will be available, and our linens are changed regularly after every client. A screening email will be sent prior with a COVID-19 Health Screening Form for you to complete before arrival.

 

Location for Wellness Services: You will be notified if your session will be held in our downstairs (302 Main Street) or upstairs (103 Washington Blvd) treatment room. Please check your email entitled "Details" for information. Street parking is available. 

Arrival: We ask that you arrive 10 minutes prior to your appointment time. We will do our best to accommodate late arrivals, however, the length of service may be adjusted to uphold other scheduled appointments. Full price of scheduled appointments will apply. 

Wellness Service Payment: A debit/credit card will be placed on file to secure incidentals. Payment is rendered after the service and is accepted via debit/credit card. Gratuity is not included in the price of the service and is left at your discretion.

Cancellation Policy: We kindly ask that cancellations be made at least 24 hours in advance. The only exception is due to illness. Cancellations can be made through your MindBody account, emailing us at info@sankofayogacenter.com, or calling us at 240-786-7182. No-show or last-minute cancellations greatly impact our scheduling. Recognizing that we do set aside the scheduled time just for you, and have other clients to consider, we now find it necessary to charge for: no-show appointments and last-minute cancellations. Same day cancellations will be charged 50% of the scheduled service price. No-show cancellations will be charged 100% of the scheduled price.

NUTRITION SERVICES
 

Location for Nutrition Services: Unless it's a virtual appointment, nutrition services are held at Sankofa Health Center, 300 Main Street. Street parking is available. 

Arrival: We ask that you arrive 10 minutes prior to your appointment time. We will do our best to accommodate late arrivals, however, the length of service may be adjusted to uphold other scheduled appointments. Full price of scheduled appointments will apply.

Nutrition Service Payment: Payment is rendered before the service with the card on file. 

Cancellation Policy: We kindly ask that cancellations be made at least 24 hours in advance. The only exception is due to illness. Cancellations can be made through your MindBody account, emailing us at info@sankofayogacenter.com, or calling us at 240-786-7182. No-show or last-minute cancellations greatly impact our scheduling. Recognizing that we do set aside the scheduled time just for you, and have other clients to consider, we now find it necessary to charge for: no-show appointments and last-minute cancellations.